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We are closed on ACT Public Holidays and during the University shutdown.For details, visit the University Calendar. 

Check Service Updates at the top of this page for any unplanned changes to operating hours. 

Location

The Student Hub is located on the Acton Campus, on Ngunnawal and Ngambri GTVÄÐͬ:

Level 1, Di Riddell Student Centre (Building 154) 
154 University Avenue, Kambri 
Acton ACT 2601


Open Student Hub location in Apple Maps
Open Student Hub location on the ANU Campus Map
 

Physical Access

The Student Hub has lift access, automatic doors, step-free entry and wide walkways suitable for mobility devices and prams. These features also provide access to nearby bathrooms and the parents and carers room (see Bathrooms below).

If you arrive via Joplin Lane on the lower ground level (near the underground car park, supermarket and food outlets), you can reach the Student Hub by:

• using the stairs, or

• selecting Level 1 in the lift next to the Chatime store.

For parking information, accessible paths and public transport routes, see the .

Sensory and communication support

If you would be more comfortable with a quieter space, a private room, extra time, or support with communication, please let us know at check-in. You are welcome to share as much or as little as you like.

The Student Hub can be busy at certain times. If noise, crowds or waiting are difficult for you, please tell us at check-in or contact Student Central before your visit and we will do our best to support you. 

Bathrooms

Bathrooms, including accessible bathrooms, are located immediately next to the Student Hub on Level 1.

A gender-neutral bathroom and a parents and carers room are located on Level 2 and can be accessed by lift from the Student Hub foyer.
 

General enquiries, administrative support, student ID cards, forms and advice. 

Student card collection appointments required
From 11 - 27 February, student card collection will be by appointment only. Drop-in collection will not be available. Please visit the Student Cards webpage to book an appointment and view instructions. 

More information: Student Central

Help with passwords, multi-factor authentication, Wi-Fi and system access. 
More information:

Support with on-campus accommodation offers, scholarships, early contract changes and hall-related enquiries. 
More information:

Help with Allianz Overseas Student Health Cover. 
More information:

Please bring:

• your Student ID card (or government-issued photo ID if replacing your Student ID card)
• any documents related to your enquiry

If you need IT support, also bring:

• your device and charger
• your phone for multi-factor authentication (MFA) codes
   

1. Scan the QR code 
   This opens the Student Hub check-in form on your device. If you prefer, or cannot use your own device, staff at the desk closest to the welcome point can check you in. 
    
2. Complete the check-in form. 
   You can tell us your preferred name, what you need help with, and whether you would like any access adjustments. You can also request a quieter callout or a visual cue instead of your name being spoken.
    
3. Find a seat or space in our waiting area.  
   When it is your turn, a staff member will come to the waiting area and use the option you selected.

Please note: last check-in each day is 15 minutes before closing time.